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Type(Required)

Private

NHS

Interested In

Booked with

Date

Time

How they inquired(Required)

Script completed by(Required)

Date

Time

1. Open the call and gather personal information.

Smile and gather information:

Thank you for calling Parrock Dental, you are speaking to...

How may I help you today?

Can I ask your first name and surname?(Required)

Name

Can I just confirm the number you calling from as I don’t want to lose your call?(Required)

Phone number

Can i take your email address please?(Required)

Date of birth

patient Date of birth

Can I ask how you heard about us?

If you haven’t already, you should check out our social media and Google reviews as they could contain case they you can relate to and shows our previous work.

If google search, what did you type in to Google?

Did someone recommend us to you, if so what is their name

Keyword

Full Name

Enter Text below(Required)

Have you looked at our website? and seen our before and after patient photos(Required)

Yes

Have you seen our social media? *FB - @parrockdental & Insta - parrock_dental(Required)

Yes

Have you seen our 5* Google reviews?(Required)

Yes

2. Open ended questions and fact finding (KEY QUESTIONS)

Can you please tell me about you main concerns with your teeth and smile?(Required)

2.a. How long have you had these concerns? .............. (if had issues for a while ask 2b.)(Required)

2.b. What has prompted you to call in today? (why now)

3. On a scale of 1 to 10, 1 being awful and 10 being amazing, how do you feel about your teeth and smile at the moment?(Required)

4.What would it take to get you to a 10?(Required)

5. What would it mean to you to get this fixed?(Required)

We can definitely do this!!

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NHS Section

2. Open ended questions and fact finding (KEY QUESTIONS) (RAPPORT BUILDING)

Can you please tell me about THE MAIN CONCERNS WITH YOUR TEETH&SMILE?(Required)

How long have you had these concerns for?(Required)

Does this affect your confidence/ social life/ relationship?(Required)

When was the last time you visited a dentist?(Required)

What dentist was this and what was the outcome(Required)

Is there any treatment that you have thought about or interested in? (If YES, what?)(Required)

• Discuss private dental benefits • OFFER A SOLUTION! E.g. we can see you as soon as ……… and the fee for this is £70. • Discuss costs of treatment where relevant.

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How does this sound? Do you have any questions or concerns you would like to talk about?

3. Rapport Building

Can you tell me a little bit about yourself?

Can you tell me a little bit about yourself.... when was the last time that you visited a dentist?(Required)

Do you know the area well? Do you live locally?(Required)

What do you do for a living at the moment if you don’t mind me asking?(Required)

What is you availability like for attending appointments?(Required)

Do you have a deadline or special occasion that you would like the treatment completed for?(Required)

4. Timeline, budgets and pricing

Funding treatment

For finance, we offer between 1-5 years, 1 year being interest-free.

Have you thought about how you're looking to fund the treatment?(Required)

Would you like more information about Finance?

Finance

We offer finance between 1yr-5yrs. Interest-free over 12 months and between 2-5 years there is a low-interest charge.

This a great way to spread the cost of the treatment so this can be more affordable

Do you have identification for the application?(Required)

Credit, Debit, Driving license

Yes

Do you know your credit score ?(Required)

Yes

Do you need somebody else to attend the appointment to help you with payment or finance? Or to discuss treatment before proceeding?(Required)

Additional notes

Discuss cost and book patient an appointment:

The next step is to book you in with one of our fantastic dentists for a full New Patient Examination and comprehensive Evaluation to determine what course of treatment will be best for you.

This appointment is £85.50, which we take over the phone TODAY?

The dentist will do a detailed examination of your teeth and give you a treatment plan detailing what’s proposed and the costs involved.

The dentist will also take any necessary xrays, a small xray is £23 and a large xray is £85, the dentist will inform you of these before they proceed.

How does that sound?”

......................................WAIT FOR PT RESPONSE, IF THEY WISH TO BOOK THEN TAKE PRE- PAYMENT.

TREATMENT COORDINATOR CONSULT:

This appointment is to introduce you to the practice, discuss your concerns further with our treatment coordinator which will help us to find out your best options and which dentist to book you in with. They can also give you an estimate of treatment cost and discus our finance options. The cost of this appointment is £51.50, this will be refunded if the patient attends the appointment and does not want to move to the next clinical stage.

Discuss cost and book patient an appointment:

The next step is to book you in with one of our fantastic dentists for a full New Patient Examination and comprehensive Evaluation to determine what course of treatment will be best for you.

This appointment is £51.50, which we take over the phone TODAY?

The dentist will do a detailed examination of your teeth and give you a treatment plan detailing what’s proposed and the costs involved.

The dentist will also take any necessary xrays, a small xray is £23 and a large xray is £85, the dentist will inform you of these before they proceed.

How does that sound?”

......................................WAIT FOR PT RESPONSE, IF THEY WISH TO BOOK THEN TAKE PRE- PAYMENT.

TREATMENT COORDINATOR CONSULT:

Invisalign

Discuss Invisalign cost with patient

Invisalign package starts between £2,500.00- £4,500.00, with the average cost being £3,500.00.

Depending how complex your treatment is will determine what package you need to be on.

The treatment Coordinator can go through some estimates and more details, we will also do a complimentary digital 3D scan of your teeth which will show you your predicted results.

Then Dr Trivedi can give you an actual full costing and a treatment plan. – How does that sound?

Just to assure you our principle dentist Dr Rik Trivedi, he is a perfectionist and will always strive to get the best results as this is a reflection of his work and he would only want to stop the treatment when you’re completely satisfied. We are a Diamond provider in U.K which is an elite status - one of the highest level a dentist can be certified.

Special offers, limited time only Invisalign

FREE ITERO SCAN £350
FREE TEETH WHITENING £600
AND RETAINERS WORTH £600
Total savings of £1,550

Discuss Dental Implant Cost

Our implants are £2500 per tooth; this is for the titanium screw and finest Porcelain Crown which is the strongest and sturdiest material available and as long are keeping up regular exams and hygienist appointments they will last 10 plus years!.

Implants are £2500 per tooth. This is a long lasting option and made from the finest materials.

All final costs will be discussed at the consultation.

Statement about Riks experience

The Implantologist Dr Rik Trivedi has over 23 years of experience in placing dental implants and is very passionate about what he does. Dr Rik Trivedi has placed over 8000 Implants and 1000 plus grafts. So we can assure you that you are in the best hands possible.

The next step would be to book you in with DR. Rik Trivedi for a full New Patient Examination and comprehensive Evaluation to determine what course of treatment is going be best for you and get you the best outcome. Which will be £85.50

The dentist may need to take a CT SCAN and x-ray to check your bone health for the Implant procedure and to be able to give you an exact costing and treatment plan, the cost of the x-ray will be £85.00 and CT scan is £250.00 per jaw if you proceed with treatment on the day or make a deposit towards to treatment then it will be free. Is this something that you would be happy to proceed with on the day?

5. Book the appointment / ROUND UP

If all is good, take a £51.50 deposit to secure payment, and explain refundable on the day if the patient attends the appointment. (This appointment is with the TCO )

If all is good, take an £85.50 deposit to secure payment For a full clinical examination

If all is good, take an £51.50 deposit to secure payment For a full clinical examination

Are you happy to proceed with treatment on the day?(Required)

Yes

Maybe

If no then why?(Required)

"The next step is to book you in with DR.Rik Trivedi B.D.S (Lond)for a full New Patient Examination comprehensive Evaluation to determine what course of treatment will be best for you. (1)

PVT only: This appointment is ...... long and is £85.50, which we take over the phone as a prepayment. The dentist will do a detailed examination of your teeth and give you a treatment plan detailing what’s propose and the costs involved. (1)

If the patient still has objections and is unsure to book a full clinical Exam. The Treatment Coordinator can go through estimates and give more information and advice on treatment options for their case.
Offer a £51.50 refundable appointment with the TCO

The next step is to book you in with a dentist

Book a FREE consultation. We will need to take a prepayment of £50 refundable deposit to secure the booking. This will be refunded on the day of the appointment.

( this is a great option for nervous patients, patients with dental phobias and also if they need to talk to someone first before seeing the dentist and making a final decision. The treatment Coordinator will help them understand the treatment options and answer any questions that they may have.)

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(Implant) the dentist will need to take a CT scan to be able to give you an exact costing and treatment plan. The cost of this is £200 per arch

(Implant/Invisalign) we will need to take X-rays on the day. £20 for small and £70 for large, but the dentist will let you know if this is necessary on the day of the appointment.

The next step is to book you in with the treatment coordinator

Book a FREE consultation with the TCO. We will need to take a prepayment of £51.50 refundable deposit to secure the booking. This will be refunded on the day of the appointment.

6. Confirm Date, time and location

Are there any needs/conditions regarding your care that we need to be aware of for your first appointment such as wheel chair access?(Required)

Yes

Repeat And Confirm Booking, Date,time & Location.

If yes to needs/conditions

Booked or Not Booked

Booked

Not Booked

Not Booked!! Why?(Required)

Please save and update booked/not booked enquiry script to our tracking system

How well do you think this call went?(Required)